Tunepact — Privacy Policy
Last updated: 09/04/2025
1. Introduction
Tunepact, Inc. ("Tunepact," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use Tunepact's websites, mobile applications, and services (the "Services"). By using the Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
- Account Data: Name, email, password, Phone no, age, country.
- Artist & Fan Content: Music uploads, profile information, handles, messages, playlists.
- Payment Data: Processed by third-party providers (Stripe, PayPal); Tunepact does not store card numbers.
- Usage Data: Log files, analytics, cookies, device identifiers, IP address.
- Marketing Data: Preferences, campaign interactions.
3. How We Use Information
- Provide and improve the Services.
- Process payments, tips, subscriptions, and payouts.
- Recommend music, playlists, and campaigns.
- Enforce Terms, prevent fraud, ensure safety.
- Communicate with you about updates, offers, or support.
- Comply with legal obligations.
4. How We Share Information
- With Service Providers: Hosting, analytics, communications, payment processors (see our Subprocessors List for details on third-party vendors we use).
5. Cookies & Tracking
We use cookies and similar technologies for site functionality, analytics, and advertising. You can manage preferences via our Cookie Notice and cookie banner.
6. Monetization & Payments
Creators receive tips, gift cards, and subscription payments through third-party processors (e.g., Stripe, PayPal). Tunepact does not handle funds directly. Refunds, chargebacks, and disputes are managed per our Terms of Use.
7. Data Retention
We retain information only as long as necessary to provide Services or comply with legal obligations. Retention periods are described in our Notice at Collection.
8. Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your information.
- Object to or restrict processing.
- Request data portability.
- Withdraw consent (where applicable).
- Opt out of targeted advertising and sale/sharing of personal data.
See Regional Addenda below for jurisdiction-specific rights.
9. Security
We use technical and organizational safeguards to protect your data, but no system is 100% secure.
10. Children
Tunepact is not directed at children under 13. We do not knowingly collect data from children under 13. If you believe we have collected such data, contact privacy@tunepact.com to request deletion.
11. Changes to Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the Services or email.
12. Contact Us
Email: privacy@tunepact.com
Mail: Tunepact, Inc.,
21550 Oxnard St
3rd floor 5002
Woodland Hills, CA 91367
United States
Regional Addenda
EEA/UK (GDPR)
- Controller: Tunepact, Inc.
- Legal Bases: Contract, legitimate interests, consent, legal obligation.
- Rights: Access, rectification, erasure, portability, restriction, objection, withdraw consent, complaint to authority.
Brazil (LGPD)
Rights include: Confirmation, access, correction, anonymization, portability, deletion, info on sharing, and consent withdrawal. Contact: privacy@tunepact.com.
Canada (PIPEDA)
Rights include: Access, correction, withdrawal of consent. Contact: privacy@tunepact.com or the Office of the Privacy Commissioner of Canada.
California Privacy Rights (CCPA/CPRA)
Notice at Collection: We collect categories of personal information as described above for purposes including service delivery, marketing, fraud prevention, and compliance. Retention periods are disclosed in our Notice at Collection table.
Do Not Sell or Share: California residents can opt out at any time via our Do Not Sell or Share page. We honor Global Privacy Control (GPC) signals.
Sensitive Personal Information: Tunepact does not use sensitive personal information for purposes beyond CPRA-permitted business needs.
Right to Know, Delete, Correct: California residents may submit requests by email to privacy@tunepact.com.
2A. California Notice at Collection of Personal Information
This Notice at Collection applies to California residents under the California Privacy Rights Act (CPRA). It describes the categories of personal information Tunepact collects, the purposes for which we collect and use it, and our retention practices. We do not retain personal information for longer than reasonably necessary for the disclosed purposes.
| Category | Examples | Purpose of Collection | Retention Period |
|---|---|---|---|
| Identifiers | Name, email, phone, handle, device ID, IP address | Account creation, login, security, communications | Life of account + up to 2 years after closure |
| Demographic Information | Age, country | Eligibility, recommendations, compliance | Life of account |
| Commercial Information | Tips, subscriptions, transactions | Payment processing, fraud prevention | 7 years (tax/legal) |
| Internet/Usage Data | Log files, cookies, analytics, device data | Improve services, marketing, security | 2 years |
| Audio/Visual Content | Uploaded music, artwork, videos | Provide services, promotion, community engagement | Until deleted by user |
| Inferences | Marketing preferences, fan engagement | Personalize recommendations, campaigns | 2 years |
| Geolocation (approximate) | Region or country inferred from IP address | Fraud prevention, analytics, localization | 2 years |
| Professional/Employment Info | Artist bios, resumes, label affiliation | Marketing support, networking, opportunity matching | Life of account |
| Sensitive PI | ID documents for Stripe KYC | Compliance with financial laws | Deleted after verification or per processor policy |
We do not sell personal information for money. We may "share" personal information for cross-context behavioral advertising as described in our Do Not Sell/Share Notice.
We retain personal information only as long as necessary for the purposes disclosed, unless longer retention is required by law.
